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Frequently Asked Questions

General Questions

Does Luka Chem-Dry offer coupons, specials or promo codes for carpet cleaning?

Yes, we occasionally offer coupons and special promotions. Our current coupons are on the Coupons page.

Are Chem-Dry products safe for my kids and pets?

All of the ingredients in Chem-Dry’s primary cleaner, The Natural®, are safe for your carpets, home, family, and the environment. Like the name states, The Natural® doesn’t contain any harsh soaps or chemicals, but is rather composed of elements that are safe for your carpets.

Is Luka Chem-Dry a steam cleaning service?

No, Luka Chem-Dry is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the next question below to see how Chem-Dry compares to steam cleaning.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning often soaks carpets with excessive water filled with soaps and detergents. The carpets are then wet for 1-2 days, which creates a breeding ground for mold and mildew. The soapy residue left behind attracts dirt and causes the carpets to get dirty much faster.

On the other hand, Luka Chem-Dry’s process is very different. We need only a fraction of the water that typical steam cleaners use and instead rely on millions of microscopic bubbles to explode dirt from deep in your carpet fibers. We can then quite easily extract the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.

What is the best carpet cleaning method?

We think that the “best” carpet cleaning method should stand out as more efficient and healthier than any other method. Chem-Dry’s process is just that. We provide a deeper clean using non-toxic, kid- and pet-friendly solutions with less moisture. Carpets stay clean longer and allergens and dust are washed away. Plus, our process is better for the environment!

Why do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant, which wears off over time. Reapplying a protectant can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectants are a smart investment is that they slow the aging and wearing process and can extend the life of your carpets.

How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, millions of concentrated urine crystals become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes, which gets rid of the pet urine odor forever.

Will my carpets re-soil quickly after the cleaning is finished?

Not with Luka Chem-Dry. Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. These soaps leave behind a sticky residue that attracts dirt, leading to carpets re-soiling quickly after JUST being cleaned and often requiring more frequent professional cleanings. At Luka Chem-Dry, we use a carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents, or harsh chemicals so that it won’t leave any sticky or dirt-attracting residue.

How long will it take for my carpet to dry completely?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. Turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes, carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

Homeowners should clean their carpets every 6-12 months. If you have kids, pets, or someone in your home who has asthma or allergies, it’s advisable to do it more frequently. Regular cleaning will not only improve your home’s appearance but also eliminate dust and allergens and extend the life of your carpeting.

Should I vacuum before you arrive?

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic, and hypo-allergenic. Contrastingly, most steam cleaners use soaps, detergents, and harsh chemicals.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

We use up to 80% less water than typical steam cleaning because we have a unique cleaner that relies on millions of microscopic carbonation bubbles to release dirt and grime from your carpet’s fibers and raise it to the surface where it can easily be suctioned away. This low-water, low-pressure approach is healthier for your carpets and your home. Our process allows your carpets to dry in only 1-2 hours.

Can other carpet cleaning methods actually hurt my carpets?

Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can cause carpets to grow mold beneath the surface.

What is considered a room?
Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, the furniture dries within just a couple of hours. Still, depending on the upholstery’s fabric and how deeply it was cleaned—i.e., heavily stained areas will take longer to dry.

Do you offer protectant or stain guard for upholstery?

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

How does Chem-Dry clean upholstery?

Our proprietary Hot Carbonating Extraction cleaning method features our core cleaner, The Natural®. The carbonated cleaning bubbles release dirt, soil, airborne allergens, and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, and soil from your furniture, leaving it with a deeper, healthier clean than other alternatives.

How often do upholstery manufacturers recommend that you clean your furniture?

Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies, and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthiness of the house. If the furniture is stained, saturated, or has an unwanted odor, it is ready for cleaning.

Why should I have my upholstered furniture professionally cleaned?

Up to 80% of the dust and dirt brought into homes with carpets can end up in furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in carpets and furniture and can become very unhealthy.

Tile & Grout Cleaning

Why should I have my tile, stone and grout cleaned?

Like carpet, dirt builds up over time, dulling your tile or stone’s appearance and discoloring your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer, and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment, we can save your backache and make your tile surfaces look better than ever.

How often should I clean my tile, stone and/or grout?

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present, your tile and grout are ready for a cleaning.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Applying a sealant will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The sealant you choose will determine the degree of stain resistance the grout will hold.

Area Rug Cleaning

Is Chem-Dry's cleaning process safe for my rugs?

Our effective yet gentle area rug cleaning and drying process preserves the dye within the fibers of your rug, leaving the colors vibrant and fresh. Our cleaning products don’t leave behind any dirt-attracting residues and help your area rugs stay cleaner longer, providing a safe and healthy home environment for your family and pets.

Why should I have my area and oriental rugs cleaned?

Area and oriental rugs usually receive a lot of traffic. Like carpets and upholstered furniture, they act as air filters for the home, trapping dirt, allergens, and dust. Thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt and ensure that these areas of your home stay clean and healthy.

How much does it cost to clean an area rug?

The cost of cleaning an area rug depends on the following factors: Whether you clean it yourself or have it professionally cleaned, the area in which you live, and availability of cleaning services, the size of the rug, and the extent of the dirt or damage

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